Terms and Conditions

This page highlights the terms of use on which you may make use of our website www.trendinteriors.co.uk ("website"), whether as a guest or registered user. Please read these terms carefully before you start to use the website. By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our website.

We may revise these terms at any time and will do so by updating this page. We ask for you to check this page for any amendments to our terms of use as they are binding on you.

1. Our details

Our website is operated by Trend Interiors which is a registered trademark of Mereway Group of Companies.

We (Trend Kitchens and Trend Media) are registered in England & Wales under registration number GB 2028938 (VAT number: GB 443 6186 46) and our registered address is Unit B, Redfern Park Way, Tyseley, Birmingham, B11 2BF

We (Trend Bedrooms) are registered in England & Wales under registration number GB 5294351 (VAT number: GB 857 871 765) and our registered address is Unit C, Redfern Park Way, Tyseley, Birmingham, B11 2BF

We (Trend Bathrooms) are registered in England & Wales under registration number GB 5294351 (VAT number: GB 857 871 765) and our registered address is Units 5 & 6, Wharfdale Road, Tyseley, Birmingham, B11 2DF

You can contact us by email at: info@mereway.co.uk

2. Accessing our website

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

3. Licence to use website

You may print or download content from this website for your own personal and commercial use, provided that:

  1. you do not sell, rent or otherwise sub-license material from the website;
  2. you do not redistribute material from this website except for content specifically and expressly made available for redistribution;
  3. no content is modified in any way;
  4. no graphics are used separately from the accompanying text;
  5. our copyright and trademark notices appear in all copies and you acknowledge this website as the source of the material; and
  6. the person to whom you are providing these materials are aware of these restrictions.

4. How we use your personal information

We only use your personal information provided in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.

5. Regular website updates

We aim to update our website regularly and may change the content at any time. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update the material or to ensure that the website remains available.

6. Our liability

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including:

  1. loss of income or revenue;
  2. loss of business;
  3. loss of profits or contracts;
  4. loss of anticipated savings;
  5. loss of data;
  6. loss of goodwill;
  7. wasted management or office time;
whether caused by tort (including negligence), breach or contract or otherwise, even if foreseeable.

We do not in any way exclude or limit our liability for fraud or fraudulent misrepresentation; for death or personal injury caused by our negligence; or for any other liability which cannot be excluded or limited under applicable law.

7. Terms of business

The supply of goods by us to you will be subject to the terms of business supplied to you from Trend Interiors.

8. Information about you and your visits to our website

We process information about you in accordance with our privacy policy Follow this link to view the Privacy Policy. By using our website, you consent to such processing and you warrant that all personal data, including sensitive personal data (both as explained in our privacy policy), provided by you is accurate.

9. Uploading information to our website

Whenever you make use of a feature that allows you to upload information to our website you are responsible for ensuring that all information is true, accurate, up to date, and is not misleading, likely to deceive, discriminatory, obscene, offensive, libellous, defamatory, illegal, unlawful, or in breach of any intellectual property rights or applicable law. You warrant that any such contribution shall comply with those standards, and you indemnify us for any breach of that warranty.

Any information supplied by you (including but not limited to sensitive personal data) may be used by us (in accordance with our privacy policy), and our third party Mereway retailers, for the purposes of supplying our goods or referring you to third parties providing services that you may have requested or inquired about and any additional administrative functions.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website. We have the right to remove any material or posting you make on our website at any time and at our sole discretion, without reason or explanation to you.

10. Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked

11. Links from our website

We may link to other websites. When we do this, we will try to make it as clear as possible that you are leaving our website. We are not responsible for these websites in any way, and do not endorse them. You should check their terms and conditions and privacy policy when you visit them. You may not link to this website from another website without our consent in writing.

12. Information about you and your visits to our website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

13. Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website. These Website Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or form (including non-contractual disputes or claims) will be governed by and construed in accordance with English law.

14. Your concerns

If you have any concerns about material which appears on our website, please contact: Mereway Kitchens, Marketing Department, Redfern Parkway, Tyseley, Birmingham, B11 2BF

15. Information about you and your visits to our website

We may revise these Website Terms of Use from time to time by amending this page.

Please check this page regularly to ensure you are familiar with the current version.

Some of the provisions contained in these Website Terms of Use may also be superseded by provisions or notices published elsewhere on our website.

Delivery Information

16. Delivery lead times

A minimum of ten working days are required to manufacture goods, the seller will then schedule delivery on the next available vehicle traveling to the buyer's area. The seller accepts no liability for failing to deliver on the buyers requested date. If the first available delivery is not acceptable to the buyer the seller will consult with the buyer with the objective of agreeing the next available date. If the buyer fails to take delivery the delivery will be re-scheduled at the buyers cost.

17. Delivery to consumer address

Unless otherwise agreed in advance the buyer must arrange to meet the sellers delivery vehicle and assist with offloading failure to comply will result in the delivery being re-scheduled at buyers cost.

18. Inspection

All goods must be inspected and any damages or shortages must be reported within seven days after which no liability will be accepted.

19. Out of Stock items

Although every attempt will be made to ensure goods are produced and collated no longer than ten working days after order no liability will be accepted including consequential loss if goods are out of stock.

20. Wrongly delivered items

The seller will endeavour to replace faulty or wrongly delivered goods at the earliest possible time however no liability for consequential loss will be accepted.

21. Prices

All prices shown on the website are exclusive of VAT. Prices are checked for accuracy however we accept no responsibility for errors but will give the buyer the option of canceling or re-purchasing at the correct price.

22. Variations in colour and character of wood

Goods made from natural materials will have some variations in both colour and character the sellers decision on 'acceptable variation' will be binding.

23. Guarantee

All kitchen furniture is covered by a five year guarantee against failure provided that the goods have not been subject to unreasonable treatment including flood, fire, excessive heat and humidity.

24. General terms

The seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform if the delay or failure was due to any cause beyond the sellers reasonable control including:

  • Act of God, explosion, flood, tempest, fire or accident.
  • War or threat of war, sabotage, insurrection, civil disturbance or requisition.
  • Import or export regulations or embargoes:
  • Strikes, lock-outs or other industrial actions.
  • Difficulties in obtaining raw materials, labour, fuel, parts or machinery.
  • Power failure or breakdown in machinery.

Returns Policy

25. Definitions

The following conditions shall apply to all orders received by Mereway Group Limited.

In these conditions, the following words shall have the following meanings: the seller shall mean Mereway Group Limited, the goods shall mean the products which are supplied by the seller in accordance with these conditions. The buyer shall mean the person, firm or company entering into the contract to purchase the goods from the seller. Writing includes fax, e-mail, post or via website.

The headings in these conditions are for convenience only and shall not affect their interpretation.

26. Cancellations, Returns and Replacements

The goods are 'made to order' hence no right to cancel exists for the buyer except where expressly agreed by the seller in writing.

The buyer will in the event of agreed cancellation by the seller indemnify the seller fully against all expenses incurred up to the time of such cancellation.

Where permission to return is agreed, the goods can not have been fitted and must be returned at the buyers expense in their original condition in their original packaging.

Where the goods are not made to order, the buyer has the right to return the goods within 7 days of receipt of the goods and will be entitled to a refund, excluding any transport charges and subject to a 25% restocking fee. The buyer remains responsible for shipping the goods back to the seller.

The buyer is entitled to free replacement of any goods that arrive damaged. The buyer must inspect the goods and inform the seller within 7 days of any damages. The replacement goods will be shipped assembled or flatpack, dependant on UK geographical location.